Our General Client Process.
First Contact
Schedule
What We Ask For
Face to Face Chat
Communication
Deliverables
Like many of you, we’re constantly buzzing with inquiries, especially for our killer pitch decks, web design, and brand identity and subscription services.
To cut through the noise, we created a game plan. We’ve crafted crystal-clear packages that lay out exactly what we do and how we roll. No hidden agendas, just straight-up info. When you reach out, we hit you back with the details, saving us a ton of back-and-forth. After our first call you’ll get a recap of the needs we noted, so you can make sure we did not miss anything. In the next day or two, we would send your way a personalized Project Proposal and invite you for a quick chat to go over the details. Sometimes clients realize that they need something more, or they do not need something. This process helps us craft the best service for you.
And it doesn't stop there!
Now, once you’re on board and you say, “This is awesome, let’s do it!” – that’s when we reveal the next round of info. We usually shoot you an email, breaking down the details we might need to make this project a huge success.
This straightforward approach isn’t just about making the process easier for us, but it’s also designed to save you time and get things rolling.
In our next email, we lay out the details of when we’ll kick off your project and how much time it’s likely to take. You get your first invoice and we schedule the start of the project.
And here’s a little insider tip: those clients on a Subscription Plan with us get a bit of VIP treatment. We prioritize all of their projects, making sure they get the attention and dedication they deserve.
At More By Us, we’re all about making your design journey as smooth as possible. Usually we collect all needed information during our discovery calls, but you can always add some more personality info if you would like us to go in a specific direction. Here is what more you could share:
Let us know the official name of your company. It’s the first step to ensuring we capture the true essence of your brand in our designs.
Share a quick yet thorough rundown of your business, including its values. This helps us align our designs with your brand identity, making it uniquely yours.
Share examples of what you like and the vibes you’re going for. It’s like a visual wish list that guides us in bringing your vision to life.
Encouraging you to share these essential details is our way of making sure our design journey reflects your thoughts and values. It’s the secret sauce to creating something uniquely yours, meaningful, and special.
We’re all about genuine talks that lay the foundation for amazing designs and partnership. Our secret? A face-to-face (well, screen-to-screen) chat before we start working on your project, armed with your moodboard and design brief. Here’s how it goes down:
Engaging in Direct Communication:
Before we kick things off, we schedule a virtual meeting to learn all your project’s details.
Thorough Discussion:
This is your time to shine. We want to hear your thoughts, your vision, and everything in between. Let’s make sure we’re on the same page.
Questions and Clarifications:
Got questions? Need some things explained? Now’s the ideal time. We’re here, ready to explain and make sure we’re crystal clear on your project’s unique needs.
Why do we do this? Simple. It’s about creating a space for open, honest, and collaborative communication. We want to make sure we’re not just meeting but exceeding your expectations.
When it comes to keeping things clear and organized, we’ve got a golden rule: stick to one primary communication method. For us, that kickoff is usually through email.
But once we start the actual work, we transition to Slack and our straightforward, easy-to-navigate system. Here’s the magic: every detail, task, and feedback gem is securely documented. Say goodbye to any confusion or wondering about the exact details you wanted, or the risk of forgetting project specifics, because it’s all there in black and white.
It’s all about keeping everyone on the same page, avoiding confusion, and making sure nothing slips through the cracks.
When it comes to delivering the results at More By Us, we keep things simple. Our main goal is to make sure you’re happy and open the door for future awesome partnership together.
We typically hand over file formats that cover all the bases you need for your specific project. It might be print files (pdf, AI, eps), or files for web use (webp, svg, jpg, png), video files, websites, laning pages for development with dev links, or really anything else you need. We would specify ask what works best for you in the beginning and deliver it.
At the heart of every project, our aim is to make our clients feel supported. We love seeing how our designs can help them grow and succeed. It’s all about creating positive experiences together.
To wrap things up, we ask for the final payment before handing over the working files. It’s a quick and easy way to close the chapter on your project.
Schedule your first call now!
Has a strong passion for typography and emerging technologies, skillfully combining artistic design with the latest digital innovations. His enthusiasm for modern tech trends is actively shaping projects with unique and innovative perspectives.
Introducing Bella, our recent graduate in graphic and web design!
She brings youthful energy and fresh ideas to our team, showcasing qualities that promise innovation and a bright future in the world of design.
With a keen eye for detail and an unmatched ability to enhance our projects, she’s the driving force behind our creative success.
Boris is a seasoned designer who effortlessly transforms ideas into captivating visuals, and swiftly grasping tasks, all while infusing each project with his remarkable ability to bring concepts to life.
With a remarkable eye for detail and a crisp style that elevates every project, Lora brings a fresh perspective and a perfect fit for our creative crew.
Her dedication to perfection matches her craft enthusiasm.
Bozhidar is a Graphic Designer whose creativity knows no bounds! He seamlessly blends his vivid imagination with contemporary
trends. Besides his flair for design, Bozhidar is a major tech buff, always keeping an eye out for the newest innovations and their potential influence on the creative landscape. Every project he undertakes is an exhilarating journey filled with enthusiasm. He approaches each challenge with an infectious smile and boundless passion.
Mimy’s been navigating the dynamic world of design for over ten years. Her artistic background has made her a true chameleon, adapting her talents to any design field she enters. Away from the screen, she is soaking into visual arts, swaying to musical beats, or diving into a sci-fi novel. We can feel these vibes in her work, and it’s inspiring! Mimy’s unique blend of creativity and neatness has made
her an invaluable asset to our team.
Val is our in house dynamo! Often referred to as ‘our bee’, she buzzes with creativity, dedicating herselfwholeheartedly to every project. With a special knack for crafts, she truly shines when it comes to video and animation, complemented by her flair for 3D. Always on the lookout for the next tech innovation, Val is perpetually
expanding her horizons. She’s the beacon that lights up our studio
with her infectious energy and positivity.
Maria boasts over 25 years of expertise, spanning design, marketing, and management. Beyond guiding the business and steering the creative team, she has a knack for narrating human experiences through the hues of the Pantone color chart. When it comes to innovative and out of the box concepts, Maria is our beacon. As our chief designer and creative guru, she’s immersed in the intricate details of design and the vibrant dance of colors. She’s not just about pixels and palettes though; nature beckons to her. With a fondness for outdoor escapades, she has a particular soft spot for bees tending to her beehives with as much dedication as she does her designs. Dog tales? They pull at her heartstrings!
Vasil is a seasoned and multifunctional designer with over 15 years under the belt, masterfully shaping both digital and print media. Vasil’s heart beats for nature. An avid traveler, he’s not just skimmed the surface but deeply explored the Amazon, immersing himself in the rich cultures and wonders. His journeys give hin unique perspective, which often shines through in his work. Whether in hte studio or trekking through rainforests, Vasil lives and breaths creativity and exploration.
